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Shipping Policy Shipping Policy
Jacobtime.com
New York, NY

Phone: (877) 587-7780
Email: sales@Jacobtime.com


We are here to help you! Don’t hesitate to contact us.
Customer service is open Monday to Friday, 10:00 AM to 6:00 PM EST

Terms International Orders Shipping Warranty Info Order Process

Free Shipping

Jacobtime.com will happily cover ground shipping fees for every item purchased over $199.99. Every item we ship, is fully insured. We offer free shipping only for the 48 contiguous states in the US. Orders to Hawaii, Alaska, and Puerto Rico are not included in the free shipping offer.

Delivery time via UPS can range from 1 to 6 business days to the US. Next day, 2nd day and 3 day select service is scheduled on the next, 2nd or 3rd business day. In addition to this, they are only guaranteed to reach you on the next or 2nd business day from when they leave our warehouse. While we try to expedite all next, 2nd day and 3rd day packages, they are not guaranteed to leave our warehouse immediately. The service charge is to expedite the delivery only.

Below is a schedule of other shipping services we offer. To receive a more accurate pricing, please place the item into your cart and proceed to check out. There you will get an exact price on the shipping cost. You do not need to purchase the watch in order to see this information.

(Please note: These rates are an estimate and may vary higher or lower):


Estimated Shipping Rates

UPS Ground
Free on all orders over $199.99
For Orders Under $199.99 - $7.95 to 12.95
UPS 3 Day Select
$15 - $30
UPS 2nd Day Air
$22 - $40
UPS Next Day Air
$35 - $65
UPS Next Day Air Early AM
$55 - $85
Saturday Delivery
Additional $15
Canada Shipping Ground (UPS)
usually between $10 and $25
Canada Next Day (UPS)
Approx. $45
International
$55 to most Countries


Shipping Info:
UPS does not deliver to PO Boxes. Therefore, please do not submit these addresses as shipping addresses. We simply cannot ship to these addresses. For any other shipping instructions, please include them in the "Add Comments About Your Order" box when you check out. In the rare event that the shipping charges are much greater than those quoted to you by the website, we will contact you via email or phone notifying you of the extra charges prior to shipping out your item. Any extra charges to Jacobtime.com by UPS will be charged to your credit card accordingly.

As a service to our troops serving outside of the country, we can ship to APOs via USPS. This might delay shipment for up to a week as we do not get the post office regularly. We will do our best, though, to get there as soon as possible.

Delivery Requirments
For your protection and ours, all of our watches require a signature for delivery. If no one is home to receive the package, your local UPS driver will hold onto the package for a second and third delivery attempt. If you know that no one will be home to receive the package, you may leave a signed note for the UPS driver to deliver it to a neighbor. You may also arrange to pick up the package at your local UPS branch.

Shipping to an Alternative Address
If the address to which your order is being shipped differs from your billing address (the address to which your monthly credit card statement is sent), please use the toll-free number on the back of your card to contact your credit card company and create an "Alternate Shipping Address", which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may cause a considerable delay in the processing of your order.

Shipping Issues

If an item is damaged when received, the insurance company must conduct an investigation. Please contact Jacobtime.com to initiate an investigation within 3 business days of receiving the package. Do not dispose of the original shipping carton, as the insurer may want to inspect it.

Claims may take up to two weeks to process. When complete, a replacement item will be shipped out or if that item is no longer available, Jacobtime.com will refund your payment. You can also use your payment towards another similar watch.

When your order is received, please check you order carefully. If there are any problems with your order, please contact Jacobtime.com as soon as possible to make any necessary corrections.

International Orders

Due to the increased chance of fraud involved with international orders, we cannot accept standard credit card payment for an order with billing or shipping addresses that are abroad.

We are accepting wire transfers and Paypal only for International orders at this time. Jacobtime.com will email you a list of wire transfer instructions when replying to your order request. You can pay with Paypal if you are a confirmed member AND are shipping to a confirmed address. To pay with Paypal, just place the order online, and make sure to enter your international billing address..

Please note: Standard International shipping is $55, which includes UPS Expedited with insurance and a 3-5 business day delivery time. This does not include any taxes or duties. Duties are the sole responsibility of the customer. We do not have any way of calculating the cost of import taxes or duties placed on any package that leaves our warehouse. They are placed on items by your own government and you must contact your customs office to find out if they will apply and what they will be.

If an international order is received damaged or is not received at all, an insurance claim must be initiated and finalized before compensation or replacement is issued by Jacobtime.com. If the item is received damaged, please contact Jacobtime.com within three business days of delivery to conduct a claim. Please hold onto your shipping box as the insurance company may want to inspect it.

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