All returns made to Jacobtime.com must include a copy of the invoice and must
be returned in the same condition as it was when received. They must include all
documents and tags that were included with the watch. Any watch that has visible
sign of wear, or are scratched in any way, or missing any of the original
packaging, will be returned to the customer at
the customers expense, and the refund will not be issued. In addition to
this, we do not accept returns on any watch that was sized, whether by Jacobtime or by any
other jeweler. Once the return is
approved, a refund will be issued to the credit card used in the purchase, or if
payment was made by check or money order, a check will be issued.
When sending a watch back to us for return, please use a reliable service that
is insured. Insurance and tracking is optional but highly recommended.
All returns must be filed before 30 days; after that time, Jacobtime.com is
no longer responsible.
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